Management Team

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nQueue’s management includes some of the most experienced and inventive professionals in the legal support and technology industry. This background has enabled nQueue to build innovative products that are easy to use in a professional services environment and contribute meaningfully to the bottom line.

management rick hellers

Rick Hellers

President and
Chief Executive Officer
Rick has more than 35 years’ experience in legal technology and operations management for various law firms and vendors. He is a former member of the Association of Legal Administrators and a founding member of the International Legal Technology Association (formerly LawNet), and frequently speaks and writes on legal technology and management issues.
management john gilbert

John Gilbert

Senior Vice President
John has executive management responsibility for the company’s sales worldwide including the responsibility to build and grow the partner channel. He has more than 30 years of experience in sales and support to law firms worldwide.
management glen grambart

Glen Grambart

Vice President,
Finance & Administration
Glen has more than 20 years of experience in financial and operational management. He brings strong experience working with venture capital firms within the M&A industry and remodeling early-stage technology ventures.
management mark mcneal

Mark McNeal

Product Owner
Mark McNeal has 10 years of implementation and project management experience within the information technology field. Most of those years have been spent performing and managing projects for nQueue. The remaining years were spent managing small to large projects for an outsourced IT services vendor specializing in community banks.
management mark nelson

Mark Nelson

Vice President, Operations
Mark brings more than 35 years of experience in technical management in both the legal and travel industries. He has worked for one of the largest law firms in the southwest as well as one of the largest time and billing software firms in the world.
management phil newson

Phil Hewson

Director of Products
Philip leads our development teams and is responsible for product delivery and innovation. He joined nQueue in 2006 as an implementation specialist where his responsibilities included managing and delivering projects for our legal clients in the UK, Europe, Africa, and Asia. He brings that same focus and dedication to ensuring our products meet the needs of our clients today and into the future.
management patty robertson

Patty Robertson

Channel and Client Advocacy
Patty is responsible for supporting, and growing the company’s partner and reseller relationships, ensuring client needs are met, and communicating about updated products that could be of value. With over 30 years’ experience with both software and hardware supporting law firms, she is well versed in law firm operations and understands the challenges law firms face relative to technology.
management dave umlah

Dave Umlah

National Director
of Channel Sales
Dave has worked in various leadership roles in sales and marketing positions within Marriott and Hilton. For the last couple years, Dave has worked with in business development for the Association of Legal Technologists (ALT) working with legal tech vendors, law firms, and association members.
management pam fabean

Pam Fabean

Manager, Support
Pam is a Customer Support Manager with strong leadership and relationship building skills and over 30 years of experience in the legal software industry. She is constantly striving to bring complex and demanding support situations to the best conclusion for both the client and the business.
Want to be a part of our team? Visit our Careers Page
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