nQueue’s Response to COVID-19

Our top priority is the health and safety of our employees and clients.

With the coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how we are responding to the outbreak. Our top priority is the health and safety of our employees and clients.

Most importantly, all our employees are healthy and working as usual. And at the present time, our offices remain open. We have instructed all our employees to:

  • Be extra careful about cleaning and wiping down the work environment.
  • Be diligent about washing hands and keeping social distance (no handshakes).
  • Work from home if you feel ill in any way.
  • Go home immediately if you start feeling ill during the workday.
  • Be very careful and honest about self-monitoring.

We do, as a matter of standard policy, provide our employees with sick leave and we have also promised that we will further work with them as necessary, so they do not feel any need to come to work if they are not 100%.

We have not officially suspended employee travel, although we have asked our team members to provide implementation services remotely to the extent possible and reconfirm with clients before any onsite visits.

We maintain business continuity and disaster recovery plans and we are prepared should we need to change course. As we have supported a global client base 24/7 for many years, so we have long provided some support services from home and can shift our entire support operation to a remote model on short notice. Most of our implementation work is already managed remotely and our development team is already at a variety of locations in the U.S. and Europe. We have a full array of redundancies in place.

We will, of course, advise you if we need to activate any contingency plans. In any event, we expect to be able to serve our clients with little or no interruption.

About nQueue

nQueue provides software-based information workflow solutions to more than 35 percent of the largest 250 law firms in the United States, seven of the top 20 in the UK, seven of the largest 35 in Australia and five of the top 10 globally. The company’s document scanning and routing solutions enable firms to capture, format, route and control scans to improve security and reduce costs associated with document retention and retrieval. Its cost recovery solutions assist firms by enhancing the automation and processing of any operational and administrative expenses, including print, copy, scan, phone, fax, travel, court fees, research, overnight, courier costs and credit card charges, and its print management solutions increase print security while reducing misuse and waste. All of nQueue’s software offerings work with and without cost recovery and can be embedded directly into multifunction devices or reside on tablet computers to provide clients with the knowledge required to run their businesses more profitably. nQueue is a wholly owned subsidiary of Reckon Limited and the only truly global cost recovery company. To learn more about nQueue please visit www.nQueue.com or email Patty Robertson at probertson@nqueue.com.